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FAQS

1. Q) What credit cards do you accept?
A) Visa, MasterCard, American Express and Discover Cards

2. Q) Is my credit card info secure?
A) Secured transaction processing using SSL technology

3. Q) How long will it take to receive my order?
A) Most orders will be shipped out within 2 business days, and received within 7 to 10 business days. 

4. Q) How will my order be shipped?
A) UPS ground 

5. Q) What happens if my order is short or my product is damaged?
A) Please contact us by email within 2 days of receipt.  Email is checked 7 days a week and is the best way to exchange phone numbers and times to call.  Include as much order information as possible.  The sooner we know, the better.

6. Q) What if I received my package and the package is damaged?
A) Our products are packed carefully, using standard approved methods.  Merchandise is is in undamaged condition when shipped.  If transit damage occurs, do not refuse the shipment, since this causes unnecessary shipping expense and delay.  Instead, promptly file your claim with the carrier for loss or damage.

7. Q) What if I decided to return my order?
A) A twenty-five (25) percent re-stocking fee is charged for all returns not due to damage or manufacturer's error.  A Returned Goods Authorization (RGA) must be issued by our Customer Service Department to receive credit.  Refused shipments are returned to stock and the customer is responsible for outgoing and incoming freight expenses.  Refused shipments may affect customer's future payment options.

8. Q) What if I live outside the Continental USA and want to purchase your products?
A) We will ship to you, but special arrangements must be made. Please contact us at westernwallart@yahoo.com. Shipping costs will be determined on an individual basis.